Refund policy

RETURN & REFUND POLICY

Last updated: 4/22/2026

Thank you for shopping with Alta Fe.

We want you to be satisfied with your purchase. Please read our policy carefully to understand your rights and responsibilities.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must have original tags attached (if applicable)
Proof of purchase is required

To initiate a return, please contact us at [your email] with your order number and reason for return.

NON-RETURNABLE ITEMS

We do not accept returns for:

Items that have been worn or washed
Items damaged after delivery
Final sale or discounted items (if marked as such)

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for processing

Original shipping costs are non-refundable.

EXCHANGES

We currently do not offer direct exchanges. If you need a different size or item, please return your item and place a new order.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.

We will replace the item or issue a refund at no additional cost.

SHIPPING RETURNS

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

CONTACT

For any questions, please contact us at: